Our Indestructibone Guarantees
30-Day No Hassle Guarantee Policy
Indestructibone chew toys are different than anything your dog has ever tried. So we ask that you give it a chance. Sometimes it can take up to 2 weeks for your dog to take to it. Make sure you give your dog praise for chewing on it instead of your furniture or shoes. Also, do not forget that those holes on each end are for treats. Stick type treats work well and there are a number of them that fit perfectly in the holes. However, if after a couple weeks your dog just doesn’t like it don’t worry! You have 30 days to contact us from the date you received your Indestructibone order.
You can contact us by email: email@example.com, DM us on Instagram @indestructibone or PM us on Facebook – Bulletproof Pet Products.
Limit 1 return per customer.
We will send you a return mailing label and as soon as we receive them back, we will issue a refund. We only refund standard USPS shipping charge of $8.00.
*International customers may be required to pay for return shipping.
90- Day – 1 Time Replacement Guarantee
We all know that nothing lasts forever, however, we know that our Indestructibone™ lasts a long, long time. That is why we stand behind what we make with our 90-day, one-time replacement guarantee. If your dog destroys an Indestructibone™ within 90 days of the date you received it, we will replace it once for free!
What do we consider destroyed?
If your dog has managed to chew a Super Max or Mega Max down from 12” to 7” within 90 days – contact us for a free replacement.
If your dog has managed to chew an XL Plus or Smooshy Face down from 8” to 5” within 90 days – contact us for a free replacement.
If your dog has managed to chew an XL, Original, or Mini down from 6” to 4” within 90 days – contact us for a free replacement.
Contact us by email, on Facebook or Instagram. Please send a photo of the Indestructibone next to a tape measure or a ruler along with your order number and name. (Also a photo if your dog qualifies for our Bad to the Bone Hall of Fame). If you purchased it from one of our retailers, we will need a photo of your original receipt as well.
We will send out a replacement within 14 days. You don’t have to pay to return it or pay for any shipping. The replacement is completely free. We may require that the Indestructibone be returned, if so, we will pay for postage.
*International customers may be required to pay for shipping.
* The Indestructibone™ may not have been altered in any way and must have been damaged by your dog, not a hammer, chisel, jackhammer, commercial steamroller, hydrochloric acid or any other artificial means.
- The customer must have ordered the correct size Indestructibone for the size of their dog.
Other items on our website:
Ruff Dawg Toys carry their own warranty. Please contact them for replacement.
Any other product on our website may be returned in unused condition for 30 days. Unless the item you received is damaged or you received the wrong products or a size different than what you ordered, the customer will be responsible for shipping the item back to us.
No other warranties implied or given.
SHIPPING (posted November 30, 2020)
We ship all items with a tracking number. If your order shows delivered to the address on your order then the order is complete. We can verify that it was delivered by the gps coordinates the post office confirms with the tracking number. If it is confirmed delivered, you may want to contact your local post office as the order is considered completed.
Due to Covid-19 and the holiday increase in mail, we have seen unprecedented delays in shipping. Once we ship to you, the package is out of our control. Once a package has been delayed or missing for 30 days within the United States or 60 days international, we can file a claim and send out a replacement shipment or issue a refund. (if package is showing as not delivered). We apologize for the inconvenience and thank you for your patience. By purchasing on our website, you agree to these terms.